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Plex Media Server is not downloading media content cover images or you are unable to claim server.

Common Issues:

  • Firewall may be blocking connectivity
  • DNS cannot be be resolved or old static entries exist (most common)
  • Your library content scanner is wrong, e.g. you are using a Movie Scanner for TV Shows

Example of Issue:

Once you identified and fixed the issue you can issue a rescan of the metadata.

Here is how to force a rescan of metadata.

  1. Click on the desired content library
  2. Select the 3 vertical dots to the left of the content library heading
  3. Click on “Manage Library”
  4. Then select “Refresh All Metadata”
  5. If you fixed your issue, the metadata should download and update successfully. This process can take some time depending upon the amount of content you have.